Observations Portal

Workplace observations only help if people actually report them and someone follows up. At HorizonLux, employees noticed hazards, near misses, and good practices every day, but reporting them meant emails or forms that felt like paperwork, so many observations were never shared, and the ones that were often went unanswered. The company wanted reporting to feel as natural as posting on social media, and wanted every observation to stay visible until it was handled.

I designed and built Observations as an internal social network. Employees post an observation from their phone or desktop, tag the location and type, and add photos. Colleagues and supervisors can react and comment, so a post becomes a conversation rather than a ticket lost in a queue. Each observation has a status that is tracked until it is resolved, and the feed can be filtered by site, region, and category. The front end is React with TypeScript and the back end is a NestJS API on PostgreSQL, integrated with the main HorizonLux portal.

Reporting went from a chore to something people do in a few seconds, and because observations are visible across the company, good practices spread between sites and hazards get attention quickly. Management gained an honest, real-time picture of what is happening on the ground, and the resolution tracking means nothing is considered done until it is actually fixed.