Knowledge Base

A software product's documentation lived in a mix of shared documents and a wiki that customers could not search well. Support kept answering questions that were already documented somewhere, and writers had no review step, so half-finished articles ended up public.

I built a help center on Next.js with content written in MDX. Articles are organized into categories with full-text search, writers work in drafts that go through review before publishing, and the public site is statically rendered so it is fast and indexable. Components in MDX let writers embed callouts, tabs, and code samples without touching layout.

Customers find answers themselves, which reduced repetitive support questions, and the team publishes with confidence because nothing goes live before review. Search engines index the articles, so the documentation also became a way for new users to discover the product.